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Thank you for your purchase with Multifox. We hope you are happy with your purchased theme. However, times may come when you are not completely satisfied with your purchase for a specific reason(s).

After purchasing from our website and are experiencing a technical issue with the item, we recommend contacting us and seeking assistance. We will help you to troubleshoot your problem.

Contact for assistance: [email protected] – Our support will help you as soon as possible.

As we want our customers to be 100% satisfied with their purchase. So we are providing a 14-day refund with a “No Questions Asked Refund Policy”*.

Policy Refund Period

The refund policy is applicable to new software purchases only.

The policy refund period is 14-days from the date of purchase.

The purchase date will be considered day-1, while day-14 is the last day to request a refund.

The request after day 14 will not be eligible for a refund.

Not covered in the Refund Policy

We do not oblige to give refunds in any of the circumstances listed as follows:

  • It doesn’t apply to renewals
  • It doesn’t apply to upgrades
  • It doesn’t apply to any add-on purchases

Note – We also have complete rights to refuse your refund who we believe misled or have misused Software or Services.

How can I submit a refund request?

You can submit your refund request application by contacting our customer support team. ([email protected])

All support and reply will be made only during the working hours (10 AM to 5 PM) and on Working days (Mon to Fri) only.

The request submitted during non-working hours will be processed on the next working day.

Once we process your refund request, the amount will be transferred through the same payment you have used to complete the purchase.

The fund transfer may take upto 10 to 20 days based on the financial service you have used to complete the purchase.

If you wish to proceed with your refund given the above said circumstances are met, kindly mail us to [email protected] to get further instructions.

* We also have complete rights to refuse your refund who we believe misled or have misused the software or services.